Refund policy

Lost, Damaged, and Incorrect Orders: 

Refunds and replacements for lost or damaged orders can be set up within 6 months from the order date. After 6 months, an order is no longer eligible for a refund or a replacement.

Please contact our team at hello@good.store if your order arrived damaged or is incorrect. Our team can help with a replacement or refund for your damaged or incorrect item(s).

Returns and Exchanges:

Consumable products (tea, coffee, soap, shampoo) and Awesome Undies are final sale and will not be refunded if returned to our warehouse. 

To return an item, please reach out to our support team (hello@good.store) for further instructions. Shipping costs for returning items are the customer's responsibility.

We are unable to provide direct exchanges for items that have already shipped. We ask customers to return the item(s) they no longer want and create a new order to purchase the preferred item(s).

We will provide a refund for returned items, provided the order was placed within the last 6 months, and the items are in new, resellable condition. Items must be clean, unused, unworn, unwashed, and remain in any original product packaging (if applicable) to be eligible for a refund. 

Once items are received at our warehouse, the refund will be processed within 3-5 business days. An email will be sent to confirm receipt of the return and that the refund has been processed.

Shipping fees are non-refundable.