Nope. We’re not a charity, we sell soap! We just donate all our profits to charity. If you’re interested in making a tax-deductible donation (or recurring monthly donation) directly to Partners in Health, you can do so at https://pih.org/hankandjohn. 

We don’t have a specific gift product available, but you can subscribe to any of our soap or bundle options and enter the gift recipient’s address into the shipping address in order to send the products to them. 

We don’t currently offer prepaid subscriptions, but we may be able to offer this in the future! For updates on new products and offers, be sure to sign up for our newsletter and you’ll be in the know!

Your subscription will continue until you choose to cancel it. You’ll receive a billing reminder a few days before you are charged, and an order confirmation when your order is successfully processed.  

If your subscription was canceled without you requesting the cancellation, the most likely reason is that a payment could not be processed for a new order. Usually this is due to the card on file expiring, insufficient funds, or another payment declined code. If this happens, don’t worry! Simply take a moment to update your billing information and ensure you have enough money in the account you’re using for your subscription. 

Once you’ve done that, you can resubscribe by going to “Manage subscriptions”, select “Inactive” and click “Reactivate” under the subscription you want to keep.

At the log-in page, click the link titled Manage Subscriptions then enter the same email address used at checkout to receive a one-time code for passwordless log-in to access your subscription account. 

If you’ve registered a store account, you can access your customer portal through your store account login. If you have not registered an account, you can create an account using the same email address used at checkout. Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a customer portal magic link. This magic link is typically sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

Orders that have already been processed cannot be updated by making changes to your subscription account. If you need a recently processed order changed or canceled, please let us know right away.

As long as the order has not yet shipped, we can cancel an order for a full refund. Contact us with the order number (or reply to your order confirmation email) as soon as you decide to cancel your order! 

If the order has already shipped, we won’t be able to cancel it. However,  we can offer a refund of the item(s) minus the shipping fee upon return of the merchandise.

On the main page of your subscription customer portal (also the View Your Next Order page), click on the product you’d like to make changes to. The next page will give you the option to update the quantity of the selected product you receive, the frequency of your orders, and swap the product to receive something else in your future orders instead. If you have a “bundle and save” product, you’ll also see an option to change which products come with your bundle.

Please keep in mind that making changes to your subscription will not change any recent orders that have already been processed.

On the main page of your subscription customer portal (also the View Your Next Order page), click on the product you’d like to make changes to. The next page will give you the option to update the quantity of the selected product you receive, the frequency of your orders, and swap the product to receive something else in your future orders instead. If you have a “bundle and save” product, you’ll also see an option to change which products come with your bundle.

Please keep in mind that making changes to your subscription will not change any recent orders that have already been processed.

On the “View Your Next Order” page (the first page you see when you log in), you can opt to send now, reschedule or skip your upcoming order. Send now will process a new order immediately. Reschedule will allow you to delay for 1 week or 2 weeks or choose a specific date on which your order will be processed. Skip will skip the upcoming order and you’ll continue with the following charge. For example: if your subscription charges monthly on the 1st of every month and you skip May 1st, your next order will process on June 1st.  

On the “View Your Next Order” page (the first page you see when you log in), you can opt to send now, reschedule or skip your upcoming order. Skip will skip the upcoming order and you’ll continue with the following charge. For example: if your subscription charges monthly on the 1st of every month and you skip May 1st, your next order will process on June 1st.

On the main page of your subscription customer portal (also the View Your Next Order page), click on the product or subscription you’d like to cancel. At the very bottom of the next page is a link to cancel your subscription.

Please keep in mind that canceling your subscription will not cancel any recent orders that have already been processed.