No. We’re not able to accept returns of soap products. If you’re not sure what soap you may like, we recommend getting a pack of the 5 sample bars first, or placing a one-time purchase, before committing to a subscription or bulk amount of the soap. 

For accessories, such as soap dishes and towels, we can accept an item sent back for a refund of the purchase price of the item (if any discounts were applied, the refund will reflect the discounted price, not the full price). Returned items must be unused and in their original (unopened) packaging. 

Orders are eligible for refunds and replacements within 6 months of the original order date. After 6 months, the order is locked and archived in our system and is no longer eligible for a refund or a replacement. Shipping fees are non-refundable

We can accept accessory items, such as dish soaps and towels, sent back for a refund of the purchase price of the item (if any discounts were applied, the refund will reflect the discounted price, not the full price). Returned items must be unused and in their original (unopened) packaging. 

Orders are eligible for refunds and replacements within 6 months of the original order date. After 6 months, the order is locked and archived in our system and is no longer eligible for a refund or a replacement. Shipping fees are non-refundable.

If your order is damaged or defective when it arrives, please contact us and describe the kind of damage that the item has incurred. Pictures also help us assess whether the damage occurred in transit, or if it was a manufacturing defect that slipped through quality control.

Once we confirm the reshipment, a replacement will be sent out within 2 business days. When a replacement is sent out, you will receive a shipment notification.

If the damaged item was a limited release or is no longer available for sale, we can only send a replacement if there is extra stock left in the warehouse. If there is no back stock, then we will let you know and provide a refund of the item and shipping fee.

If you feel like your order is taking too long to get to you, don't worry! Our replacement policy covers lost packages, so you will always have the option to have your order reshipped or refunded. Please contact us for assistance with a replacement or refund request. 

For replacements to be sent in the case of a lost package, we will need the shipping address re-confirmed so we know there were no issues in the address that would cause the package to be returned or mis-delivered. Please note, there will be a $5 reshipment fee for any orders that need a change of address.