How do I change or cancel an order that was recently placed?
As long as the order has not yet shipped, we can cancel an order for a full refund. Contact us with the order number (or reply to your order confirmation email) as soon as you decide to cancel your order!
If the order has already shipped, we won’t be able to cancel it. However, we can offer a refund of the item(s) minus the shipping fee upon return of the merchandise.
Is my purchase tax-deductible?
Nope. We’re not a charity, we sell soap! We just donate all our profits to charity. If you’re interested in making a tax-deductible donation (or recurring monthly donation) directly to Partners in Health, you can do so at https://pih.org/hankandjohn.
Can I subscribe if I live outside of the US?
Yes! As long as we can ship to your address, you can subscribe to our soap!
Do you ship to my country/school/small town, etc?
If you have an address able to receive mail/packages shipped from the United States, we can ship your order to you!**
**Unfortunately, we are unable to ship orders to the following US Territories: American Samoa, Micronesia, Marshall Islands, Northern Marshall Islands, and Palau.
What payment methods do you accept?
We accept payments from debit cards, major credit cards, PayPal, and Google Pay. We cannot process ATM cards, money orders, purchase orders, orders placed over the phone, or cash transactions.
Can I buy from your site in a currency other than US Dollars?
Yes! PayPal, banks, and credit card companies do all the converting. However, please be aware that you may be charged a currency exchange fee, depending on the policies of your financial institution.
Are taxes included in the cost of my subscription?
Taxes are not included in the cost of the subscription. If you live in a location that charges sales tax on items like soap, you’ll see tax charged for your subscription in addition to the subscription price.
How much does shipping cost?
Shipping is based on weight and delivery address, so our system won't know how much your shipping will be until items are added to your cart and a shipping address is entered.
To calculate shipping, add the items to your cart and enter an address - our system will do the rest!
When will I be charged?
If you’re making a one-time purchase, you’ll be charged as soon as you place the order at checkout. If you’re purchasing a subscription, your first order will be charged as soon as you place the order at checkout. All subsequent orders will be charged as frequently as you select at checkout. You will receive an Upcoming Order email 3 days before your next order processes. You can always view or edit your upcoming order, including the next charge date, from your subscription customer portal.